Ada
Ada is a company that specializes in providing an AI-powered platform for automating customer service across multiple channels, including web, SMS, phone, email, and social media. Their product, Ada's AI Agent, helps businesses manage and optimize customer interactions without requiring coding skills. Ada offers solutions tailored to industries such as eCommerce, FinTech, SaaS, and Gaming. With a focus on AI-driven customer service, Ada's platform supports critical business systems, allowing enterprises to improve operational efficiency, reduce costs, and enhance customer experiences. Their technology is designed to integrate seamlessly into existing customer service setups while ensuring security and compliance with standards like HIPAA and GDPR.
Machine Learning • Customer Happiness • Artificial Intelligence • Customer Support • Chatbots
Solutions Consultant II
January 21
Ada
Ada is a company that specializes in providing an AI-powered platform for automating customer service across multiple channels, including web, SMS, phone, email, and social media. Their product, Ada's AI Agent, helps businesses manage and optimize customer interactions without requiring coding skills. Ada offers solutions tailored to industries such as eCommerce, FinTech, SaaS, and Gaming. With a focus on AI-driven customer service, Ada's platform supports critical business systems, allowing enterprises to improve operational efficiency, reduce costs, and enhance customer experiences. Their technology is designed to integrate seamlessly into existing customer service setups while ensuring security and compliance with standards like HIPAA and GDPR.
Machine Learning • Customer Happiness • Artificial Intelligence • Customer Support • Chatbots
📋 Description
• Ada is an AI customer experience platform that harnesses large language models. • Role involves providing technical and subject matter expertise to fast-growing companies. • Collaborate with Sales to close new business and support existing customers. • Guide customers throughout their lifecycle from initial engagement to long-term success. • Identify business needs and craft AI-first strategies.
🎯 Requirements
• 2+ years of pre-sales/post sales engineering, and/or strategy/management/technology consulting experience. • 1+ years of experience in a customer relationship building role, such as Customer Success Manager • Proficient in APIs and familiar with SaaS platforms (e.g., Shopify, Salesforce, Zendesk, Hubspot). • Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences. • Proven track record of developing and managing relationships with senior-level stakeholders. • Reliable and resilient team player with a start-up mentality able to deliver on your commitments whilst managing multiple competing priorities in a fast-paced constantly-changing environment. • Generative AI implementation experience will be considered a strong asset.
🏖️ Benefits
• Competitive salary and generous stock option plan • Unlimited vacation • Wellness account • Extended health coverage • Dental/optical/travel insurance • Life insurance • Employee and family assistance plan
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