Solutions Consultant II

September 27

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Ada

WebsiteLinkedInAll Job Openings

Machine Learning • Customer Happiness • Artificial Intelligence • Customer Support • Chatbots

201 - 500

Description

• We’re looking for a Solutions Consultant II who is adept at both pre-sales and post-sales activities, possesses strong technical acumen, and excels in building and nurturing customer relationships. • In this role, you will be the bridge between our sales team and clients, guiding them from initial engagement through implementation and ongoing success with Ada’s AI-powered platform.

Requirements

• 2+ years of pre-sales/post sales engineering, and/or strategy/management/technology consulting experience. • 1+ years of experience in a customer relationship building role, such as Customer Success Manager • Proficient in APIs and familiar with SaaS platforms (e.g., Shopify, Salesforce, Zendesk, Hubspot). • Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences. • Proven track record of developing and managing relationships with senior-level stakeholders will be required to maintain and develop technical champions across the table. Technically and analytically curious, where you demonstrate the ability to be a perpetual learner and love to make new discoveries and improve the status quo. • Reliable and resilient team player with a start-up mentality able to deliver on your commitments whilst managing multiple competing priorities in a fast-paced constantly-changing environment. • Generative AI implementation experience will be considered a strong asset.

Benefits

• Competitive salary and generous stock option plan • Unlimited vacation • Wellness account • Extended health coverage • Dental/optical/travel insurance • Life insurance • Employee and family assistance plan