Account Operations Specialist

September 17

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Adaptive Biotechnologies Corp.

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Every immune system has a story to tell; the key is knowing how to listen.

Biotechnology • Research • Diagnostic • Therapeutics

501 - 1000

💰 $125M Post-IPO Debt on 2022-09

Description

• Supporting company’s clinical product clonoSEQ • Partner with Account Operations Leads, Clinical Services and Field Based Teams • Ensure clinicians and their patients have an exceptional experience • Support Northeast Region, including New England, New York, New Jersey, Maryland, Delaware, Pennsylvania • Shift hours 8:30AM - 5:00PM East Coast hours • Support two sales regions to ensure timely access to clonoSEQ ordering for providers and care teams • Manage provider onboarding process for expedited ordering and customers who have clonoSEQ integrated in their EMR • Build and maintain strategic relationships with customers and drive satisfaction through superior service and execution. • Collaborate with Account Operations Leads to manage internal process for addressing institution-specific onboarding requirements. • Ensure accurate and timely reporting of information related to new prospects. • Serve as customer liaison for priority internal initiatives requiring customer engagement. • Educate customers on new support offerings to maximize brand performance. • Manage clonoSEQ collection kit inventory in your two regions • Collaborate with the Clinical Services team to ensure efficient and effective communication with clinicians and their care team. • Serve as a point of customer escalation engagement • Contribute to a culture of success and ongoing business and goal achievement. • Support patient pull through efforts with timely customer follow-up and reporting.

Requirements

• Bachelor’s degree + 2 years of related experience • 1-2 years prior Client Services or Customer Training/Support experience is strongly preferred. • Proactive approach to work; strong personal drive and desire for feedback. • Strong customer and patient focus with a clear understanding of HIPAA requirements. • Must have strong analytical and planning skills with keen attention to detail and meticulous data entry skills. • Effective project collaborator able to work autonomously to advance the team toward agreed-upon goals. • Strong interpersonal and organizational skills with excellent listening, oral and written communication skills.

Benefits

• equity grant • bonus eligible