Senior Customer Experience Architect

February 18

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

+3 more states

🏄 California – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $170.3k - $280.3k / year

⏰ Full Time

🟠 Senior

🏛️ Architect

🦅 H1B Visa Sponsor

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Adobe

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Adobe is a global leader in digital media and digital marketing solutions. Known for its innovative software products, including Adobe Photoshop, Acrobat, and the Creative Cloud suite, Adobe empowers individuals and businesses to craft stunning visual and web content. The company focuses on creativity, design, and digital experiences, offering tools that support everything from image and video editing to document management and digital marketing analytics. Adobe's solutions are widely used in various industries, aiming to revolutionize how people and brands convey their stories across multiple platforms. With a strong emphasis on customer experience and cutting-edge technology, Adobe fosters a culture of creativity, inclusion, and continuous learning.

Software • Creative Cloud • Digital Marketing • Web Experience Management • Digital Media

10,000+ employees

Founded 1982

🏢 Enterprise

☁️ SaaS

📱 Media

💰 Venture Round on 1984-09

📋 Description

• Operate in a fast-paced environment where you will be responsible for driving multiple customer opportunities in parallel • Conduct pre-sales business and technical discovery with customers • Problem solve, build strategies and create innovative solutions uniquely tailored to customer objectives • Define the solution architecture to integrate Adobe products together, and with non-Adobe products • Help customers understand the phases and sequencing required to launch and adoption Adobe technology, balancing short-term wins and long-term business transformation • Develop robust recommendations, proposals and scope of work documents for Adobe Consulting engagements • Mitigate risk by identifying critical project dependencies & gaps • Present your proposals to executive-level customers in a clear and compelling way • Help customers understand Adobe’s diverse capabilities to drive transformation • Continuously improve the Solution Architecture team’s knowledge, methodologies and customer-facing collateral

🎯 Requirements

• Experience working in a premier consulting or technology organization • Passion for solving customer problems and rapidly convert pipeline opportunities into closed deals • Balance of business and technology skill • Ability to articulate complex ideas in a simple and understandable manner • Identify business problems and tie your proposed solutions to measureable success criteria • Outstanding problem solving and analytical skills, including ability to build clear observations, analysis and conclusions based on customer interviews and data • Excellent customer-facing skills with experience presenting to and achieving consensus from senior executives (managers, directors, VPs, CMOs, and CXOs) • Exceptional communications skills both oral and written (e.g., Powerpoint presentations) • Ability to multi-task and prioritize across multiple sales opportunities at the same time • Trusted colleague who can collaborate with multiple team members to arrive at the best solution • Understanding of the Digital Marketing landscape and experience with relevant Digital Marketing strategies and technologies • Broad knowledge of common Digital Platform use cases (CMS, Analytics, Personalization, Ecommerce, Digital Asset Management, etc.) • High degree of intellectual curiosity and ability to learn and apply new concepts and technologies in a wide variety of marketing subject areas • Special Consideration given for Experience & knowledge with Adobe Experience Cloud solutions • Experience & knowledge with Web Analytics or Digital Marketing • Experience & knowledge with Digital Experience Strategy

🏖️ Benefits

• Equal Employment Opportunity employer • Affirmative action employer • Disability accommodation available