Technical Account Manager Intern
November 5
🇺🇸 United States – Remote
💵 $25 - $30 / hour
👨🎓 Internship
⚪️ Entry-level
🧑🔧 Technical Account Manager
🦅 H1B Visa Sponsor
Description
• Coordinating/driving customer technical issues with support/engineering/collaborating with minimal direction. • Support senior team members to handle technical issues where required. • Organizing and hosting customer status calls and providing reporting on technical status. • Onsite and production support for major events and rollouts, shadowing senior team members. • Supporting customer in collaboration with senior team members to guide customers through software environment changes. • Providing pro-active notifications of upcoming releases and possible impact. • Delivery of pro-active and preventative reports and standard processes, with guidance from senior team members. • Managing assigned accounts and partnering with senior team members to manage complex customers. • Researching and applying knowledge from all sources. • Learns about product & operational best practices and functionalities. • Adheres to productivity processes (time management & reporting). • Actively participating in team meetings and identifying common issues. • Contributes to the goals of the team. • Proactively complete assignments important to achieve team goals. • Researches and identifies solutions to customer issues. • Actively building and maintaining customer relationship.
Requirements
• Must be a student-athlete currently enrolled in a school-sanctioned sport and pursuing a U.S.-based accredited college or university with a target graduation date between December 2025 - December 2026 • Up to two years of full-time experience in consultative, customer support and/or related role in marketing technology. • Multi-lingual skills desirable. • Foundational knowledge of HTML, XML, JavaScript, SQL and/or object-oriented programming languages • Basic ability to solve technical issues (Java, webserver, network, OS, DB/SQL) • Foundational knowledge of network technologies and data management. • Foundational knowledge of enterprise software phases with design, implementation, testing and release mgmt. • Awareness of Digital Marketing methodologies or Adobe Marketing Cloud solutions. • Basic presentation skills • Awareness of project management methodologies. • Works closely and communicates effectively with others. • Good verbal and written communication skills. • Maintains an open and positive approach to the role. • Asks for help when needed from domain experts. • Takes schedule project commitments seriously.
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