IT Helpdesk Engineer

May 15

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Adventus

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Managed IT Services • IT Financing Services • Data Center Management Services • Network Management Services • IT Support (Outsourcing Services)

201 - 500

Description

• Perform desktop, printing and peripherals support • 1st / 2nd level support and resolution, whether on-site or from the office, to technical issues involving desktop clients, standard and client applications, and hardware issues • 1st level Opera Helpdesk Support (PMS, Rates, Interface, User Management etc.) • Provide technical service to end users, troubleshooting issues related to personal computers, applications and IP phones • Manage Windows 10 & 11, MS Office Applications, network connectivity, printer mapping etc. • Manage email messaging configurations and troubleshooting issues for Outlook • Manage desktop hardware troubleshooting and diagnosis • Comprehensive documentation of all support calls • Knowledgeable on different IT Technologies where continuous learning in the work field is expected • Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles • Monitors and responds appropriately and timely to all emails sent to the IRT distribution • Adhoc duties as assigned

Requirements

• Minimum Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information • Fresh Graduates are welcome to apply • Excellent interpersonal and communication skill

Benefits

• Willing to work under 1-year contract