Customer Success Specialist

November 4

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AEM

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Description

• AEM (Advanced Environmental Monitoring) is the global leader in innovative mission critical weather, wildfire and water monitoring • The Customer Success Specialist is responsible for onboarding and customer support across the AEM family of brands. • Support for software applications includes implementation, configuration, onboarding, training, and ongoing technical support and troubleshooting. • This position will report to the Customer Success Manager.

Requirements

• Bachelor’s degree in business, science, technology, engineering, or another related area of study or equivalent years of experience • 2+ years of experience applying customer support methodologies in the technology industry • Demonstrated ability to provide support through all stages of the customer lifecycle, from implementation and onboarding to training, ongoing support, and troubleshooting hardware and software components • Knowledge of or desire and ability to learn and apply software configuration and Internet communication skills to perform troubleshooting with environmental data transfer • Effective written and verbal communications skills with the ability to explain complex subjects to non-technical people • Excellent analytical, problem-solving, organizational, and time management skills. • Proficient with Microsoft Office, including Word, Excel, Outlook, PowerPoint, and Teams • Extremely responsive with strong interpersonal skills and a commitment to customer satisfaction • Comfortable collaborating with cross-department groups in a matrix organization to find the best solution to provide to customers