Sessional Ombudsman - Insurance

3 days ago

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Logo of Australian Financial Complaints Authority

Australian Financial Complaints Authority

Australian Financial Complaints Authority is an independent organization that offers fair and free dispute resolution for consumers and small businesses in Australia facing financial complaints. It handles issues related to credit, finance, insurance, banking, investments, and superannuation, ensuring accountability and transparency in the financial services sector.

alternative dispute resolution • legal • case management • insurance • banking

501 - 1000 employees

Founded 2018

🏦 Banking

💸 Finance

📋 Compliance

📋 Description

• Looking to appoint Sessional Ombudsmen in Insurance to work on a per engagement basis • Part of our busy decision-making team • Provide expert "on demand" support as part of a pool of talented lawyers • Engage for as short as a few days, weeks or as long as a few months • Suitable for senior lawyer or an executive level legally qualified professional with a strong track record of significant achievement in financial services sector. • Reporting to the Lead Ombudsman Insurance, Emma Curtis.

🎯 Requirements

• Applicants are required to hold legal qualifications • Significant track record of achievement at a senior legal level within insurance or a tribunal, EDR scheme, regulatory agency or related business entity. • Natural leader who is consultative by nature • Ability to effectively get to the heart of complex issues • Efficient when working on a per engagement basis • Know when to pivot between working independently or collaboratively • Equipped with laser focus, effortless communication skills • Flair for dealing empathetically with a broad cross section of the community. • Resilient nature allows you to push through when receiving criticism from consumers and financial firms. • Business or professional dealings over the last 3 years should not create any reasonable perception of possible bias in favor of either financial services industry members or consumers.

🏖️ Benefits

• Flexible work options • Thoughtful benefits • Opportunities to deepen expertise • Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas. • Financial benefits – Not-for-profit salary packaging to boost take-home pay. • Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. • BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. • Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. • Employer of Choice Public Sector and NFP – Australian HR Awards 2023 • Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion. • Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.

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