Quality Assurance Specialist II
2 days ago
🇨🇦 Canada – Remote
💵 $63k - $83k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🔧 QA Engineer (Quality Assurance)
🚫👨🎓 No degree required
Description
• Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. • Our Customer Operations Team is growing rapidly! We have a network of external providers and internal teams that need a top rate Quality Assurance and Training and Development culture that can keep up. • Our Quality Assurance (QA) Team sits within Shared Services. This team is responsible for ensuring that our Customer Care and Merchant Operations Teams are providing the highest quality, most delightful experiences to our customers. As a key member of our Quality Assurance Team, you will work with our cross-functional partners such as Process Excellence, Training, Workforce Management, Vendor Management and our Compliance Teams in order to ensure our teams are providing a phenomenal overall customer experience!
Requirements
• 2+ years of experience in a Quality Assurance role • Intermediate Excel/Google Sheets skills for data analysis and reporting • Prior experience working in the financial services or fintech space a plus • Focused, self-motivated and reliable with ability to multi-task and work both in a team setting and independently • Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build solid working relationships with all levels of the organization • Ability to work in a team environment and adapt to changing workload and circumstances effectively as well as respond to new information quickly
Benefits
• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
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