Community Associate

May 16

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AfricaWorks

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Private Offices • Shared Desks • Coworking • Meeting Rooms • Boardrooms

51 - 200

💰 Seed Round on 2021-09

Description

• Your role as Community Associate in AfricaWorks is to be the first point of contact, to manage our front desk on a daily basis and to perform a variety of operational & administrative tasks: Customer Service & Satisfaction: Welcome & greet members and visitors Handle members complains - either address them or report them upwards Operations : In charge of: Opening the space in the morning Performing Business Concierge tasks (mail, bookings, binding etc.) Mail & Package Handling (e.g. PO Box, mail reception & dispatch) Managing Facilities Team Managing Valet Services (Optional as per Brand Standards) Handling Inbound Phone calls & Space email address Printing Services (e.g. vendor, printer, cartridges, paper etc.) Visitor Management System Meeting Rooms (e.g. booking, video conference, arrangement etc.) Reception Area & Common Areas (e.g. Plant Management, magazines, sound system, music, art etc.) Electricity Management Maintenance & Repairs Emergency Health response Double checking building common areas are up to standards Representing the Company (!) Assisting the Success Manager in: onboarding new members organizing events (e.g. Open House, Networking, Round Tables etc.) giving Tours to prospective members collecting Google reviews collecting membership feedback providing IT back up for the space & to members maintaining space compliance (e.g. Insurance, business permits etc.)

Requirements

• Proven experience as a Receptionist, Front Office Representative with hospitality background or similar role. • Customer service oriented • Proficiency in Microsoft Office Suite • Hands-on experience with office equipment (e.g., fax machines and printers) • Professional attitude and appearance • Solid written and verbal communication skills • Ability to be resourceful and proactive when issues and complaints arise • Excellent organizational skills • Multitasking and time-management skills, with the ability to prioritize task

Benefits

• Bold • Agile • Passionate about Africa and our mission ("To Unlock Africa’s potential through work")