Customer Experience Associate
September 17
🇺🇸 United States – Remote
💵 $20 - $22 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
🚫👨🎓 No degree required
🗽 H1B Visa Sponsor
Description
• Actively conduct outreach via phone, text, and email daily • Successfully complete >100 outbound calls a day • Enroll 25% or more of all connected leads • 25% or more of all connected members take a class within 1 week of an engagement outreach • Maintain 92% or higher customer satisfaction score
Requirements
• 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach • Effective communication: Empathetic and active listener for our future and existing members. • Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and Zendesk) • Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions • Critical Thinker: Demonstrated ability to quickly and proficiently understand and absorb new information.
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