Lead Data Analyst

March 29

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+8 more states

🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

💵 $110k - $150k / year

⏰ Full Time

🟠 Senior

📉 Data Analyst

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Agero, Inc.

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Agero, Inc. is a leader in the driver assistance industry, providing a comprehensive suite of solutions including roadside assistance, accident management, and an electric vehicle experience. The company serves a wide range of industries including automakers, insurance providers, and service providers. Agero's solutions are powered by their intelligently designed platform, SWOOP, which enhances transparency and real-time communication. With over 115 million drivers protected annually and partnerships with top insurance carriers, Agero is dedicated to transforming the driving experience through digital innovations and strategic partnerships.

Roadside Assistance • Claims Management • Award Winning Response Centers • Accident Management • Emergency Response

1001 - 5000 employees

Founded 1994

🚗 Transport

📋 Description

• The Lead Data Analyst is at the forefront of data-driven initiatives for the group, acting as a linchpin between raw data and actionable insights. • This position dissects complex datasets, identifies patterns, and leverages those insights to drive business growth. • Collaborates closely with various internal and external stakeholders, helping them understand the data and how this information can shape future strategies. • Advanced Analytics: Develop and deploy advanced analytical models to improve our understanding of Network supply and demand, identify operational inefficiencies, and deliver actionable recommendations to leadership. • Service provider loyalty: Own analytics and be the subject matter expert related to our service provider loyalty and performance project to help it grow from pilot to scaled, national program. • Performance Monitoring: Implement real-time dashboards and reporting to track and assess Network performance against established metrics. • Stakeholder Feedback Analysis: Analyze feedback, ratings, and reviews from multiple sources and stakeholders to gain insights into service quality, customer satisfaction, and provider satisfaction, identifying actionable insights for improvement. • Service Provider Insights: Develop operational and performance data to generate actionable insights and recommendations for 3rd party service providers, enabling them to enhance their service delivery, optimize processes, and align more closely with organizational objectives. • Capacity Analysis and Modeling: Analyze the capacity of our Network, identifying gaps, weaknesses, and opportunities to improve operational efficiency and service quality, making recommendations for Network recruiting, retention, and optimization. • Testing: Leads test and pilots for process changes as a result of analysis and communicates the results and recommendations to all areas of management. • Subject matter expert: Serves as an internal data analytics expert by ensuring consistency in data analysis methodologies and sharing of best practices.

🎯 Requirements

• BA/BS Degree or equivalent experience. Degree that emphasizes data analysis and communication (e.g., computer science, social sciences, physical sciences, math, engineering, or statistics) preferred • 5+ years of business and data analysis experience • Excellent communication and presentation abilities • Strong problem-solving skills and business acumen • Experience with data management, specifically with validating and auditing data and reports from multiple systems • Demonstrated project and task management capability • Past experience with BI, Google Workspace, and CRM Tools • Proficiency in SQL and working with relational databases is required • An analytical professional with attention to detail and high standard of performance excellence

🏖️ Benefits

• Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. • Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. • Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. • Family Support: Parental planning benefits to assist associates through life’s milestones. • Bonus/Incentive Programs