Agero, Inc.
Agero, Inc. is a leader in the driver assistance industry, providing a comprehensive suite of solutions including roadside assistance, accident management, and an electric vehicle experience. The company serves a wide range of industries including automakers, insurance providers, and service providers. Agero's solutions are powered by their intelligently designed platform, SWOOP, which enhances transparency and real-time communication. With over 115 million drivers protected annually and partnerships with top insurance carriers, Agero is dedicated to transforming the driving experience through digital innovations and strategic partnerships.
Roadside Assistance • Claims Management • Award Winning Response Centers • Accident Management • Emergency Response
Response Associate, Roadside Assistance
March 4
🏈 Alabama – Remote
🌵 Arizona – Remote
+4 more states
💵 $16 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
🚫👨🎓 No degree required
Agero, Inc.
Agero, Inc. is a leader in the driver assistance industry, providing a comprehensive suite of solutions including roadside assistance, accident management, and an electric vehicle experience. The company serves a wide range of industries including automakers, insurance providers, and service providers. Agero's solutions are powered by their intelligently designed platform, SWOOP, which enhances transparency and real-time communication. With over 115 million drivers protected annually and partnerships with top insurance carriers, Agero is dedicated to transforming the driving experience through digital innovations and strategic partnerships.
Roadside Assistance • Claims Management • Award Winning Response Centers • Accident Management • Emergency Response
📋 Description
• Assist customers in distress with professionalism, empathy, & compassion, recognizing that they may be frustrated, upset, or scared. • Provide clear, effective communication and genuine reassurance to manage expectations, adjusting your approach based on the customer’s circumstances to ensure a positive experience. • Partner with Service Providers efficiently to coordinate and dispatch roadside assistance, providing accurate information and ensuring timely support to customers. • Make quick, informed decisions under pressure while staying calm and composed to ensure the best possible outcome. • Enhance customer satisfaction and brand loyalty by delivering exceptional service and accurate assistance, especially in challenging and high-pressure situations.
🎯 Requirements
• Genuine passion for helping others, supported by previous experience in customer-facing or support roles. • Experience in customer service, sales, or technical support, preferably in a fast-paced environment. Contact center experience is a plus. • Comfortable handling high-volume calls in a structured, metrics-based environment with a focus on meeting and exceeding customer satisfaction goals. • Self-motivated and able to work independently in a remote setting. • Familiarity with Google Workspace (Docs, Sheets, Gmail) and web-based CRM systems.
🏖️ Benefits
• Medical • Dental • Vision • 401K • Tuition Reimbursement • PTO • Career Advancement and more.
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