Customer Support Engineer - LC HPLC

October 16

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Agilent Technologies

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Diagnostics & Genomics • Chemical Analysis • Life Sciences • Environmental & Forensics • Food Safety

10,000+

💰 Post-IPO Debt on 2019-09

Description

• Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions • Installs and optimizes hardware/software/network products and configurations at customer sites • Diagnoses and resolves product performance problems • Performs maintenance and repair services • Ensures customer satisfaction by advising customers on preventive maintenance and configurations • Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business • Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers. • May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.

Requirements

• a strong desire to learn and expand your skill set • enjoy engaging and visiting customers on-site • a strong attention to detail and processes, ensuring compliance with Agilent's Quality standards • ability to handle customer expectations and balance customer requirements with business needs • valid driving license • Proximity to an international airport would be an advantage for travelling.

Benefits

• Travel Required 50% of the Time • Shift Day • Duration No End Date