Customer Support Engineer

September 17

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Agilent Technologies

WebsiteLinkedInAll Job Openings

Diagnostics & Genomics • Chemical Analysis • Life Sciences • Environmental & Forensics • Food Safety

10,000+

💰 Post-IPO Debt on 2019-09

Description

• You will together with a small team of colleagues be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of Pathology systems solutions. • Our varied product lines include hardware, software and networking products as well as operating systems. • Installs and optimizes hardware/software/network products and configurations at customer sites. • Diagnoses and resolves product performance problems. • Performs maintenance and repairs. • Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. • Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. • Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software. • Deliver accurate and timely reporting of service jobs.

Requirements

• 6 to 8 years’ experience as customer facing Field Service Engineer, preferably with experience on Medical Devices, Laboratory equipment or similar robotic/electromechanics and fluidics equipment. • Good experience with Computer/Software/Server connected and operated equipment. • You will need to be proactive and self-driven, as well as having curiosity and willingness to learn new products. • Verbal and written communication is clear, respectful and timely. • You enjoy travelling and visiting customers. • Proficient level of Swedish and English.

Benefits

• A position in an international and dynamic working place with exciting challenges and opportunities. • You will become part of a company that works according to these values: We move diagnostics forward. • We care about the needs of our customers and strive to ensure people are treated consistently, fairly and with respect. • We deliver effective diagnostic solutions valued by our customers. • We are passionate about quality in the solutions we provide to our customers, in the passionate people we attract and develop, and in the processes we work by. • We will make sure you get all the training and development opportunities you need to become the best in your field!