Digital Platform Analyst - Product Information Management

September 19

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Agilent Technologies

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Diagnostics & Genomics • Chemical Analysis • Life Sciences • Environmental & Forensics • Food Safety

10,000+

💰 Post-IPO Debt on 2019-09

Description

• The primary focus of this role is to support and work with platform managers in developing the necessary requirements and clarity to drive new digital customer solutions into the market. • The Product Information Management (PIM) Analyst supports omnichannel PIM processes and serves as a central point of contact for system users, digital product/platform managers, and business stakeholders. • This role is crucial in ensuring the accuracy, consistency, and completeness of product information across all digital channels. • Manage governance operational processes, including Service Desk requests. • Implement governance requests to support the OneAgilent omnichannel data model. • Drive continuous initiatives to improve the operational efficiency of PIM. • Translate VOC (Voice of Customer) into actionable insights and partner with the digital portfolio manager to develop a long-term digital service product roadmap in collaboration and alignment with Product Marketing and other key stakeholders. • Create and manage user documentation, including operational and governance process flows and user playbooks. • Collaborate with Digital Product Adoption teams to provide technical aspects of training on new solutions and define key metrics and dashboards to track KPIs.

Requirements

• BS/MS degree in Business, Information Systems, or a related field. • Overall, at least 4-6 years of experience. • 3+ years of experience in PIM, data management, or a related role. • Strong understanding of data modeling, data governance, and data quality principles. • Experience with PIM systems and tools. • Excellent verbal and written communication skills. • Strong analytical and problem-solving skills. • Ability to manage multiple projects and priorities. • Experience working in a cross-functional team environment.