eCommerce Digital Product Analyst

September 19

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Agilent Technologies

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Diagnostics & Genomics • Chemical Analysis • Life Sciences • Environmental & Forensics • Food Safety

10,000+

💰 Post-IPO Debt on 2019-09

Description

• Serve as a bridge between the business and IT/Digital Channel to support the development of the necessary requirements and clarity to drive new digital customer solutions into the market. • Support ideation, development, and launch of digital service solutions in collaboration with business stakeholders in alignment with business objectives. • Lead and support cross-functional projects in partnership with IT, marketing, digital channel, finance, and customer operations centers to refine broad concepts and customer requirements into structured IT requirements that enable execution. • Translate VOC (Voice of Customer) into actionable insights and partner with the digital portfolio manager to develop a long-term digital service product roadmap in collaboration and alignment with Product Marketing and other key stakeholders. • Gain management buy-in to ensure the success of the digital services portfolio. • Design solutions across a highly complex, cross-functional organization that meet the needs of global customers. • Conduct market research, experimentation, customer co-design, and competitive analysis to gain in-depth market intelligence when needed. • Translate customer feature requirements and capture them into Agilent’s IT technical documents for IT to scope out projects. • Oversee teams of external IT resources as they plan, track, and execute the project from start to completion. • Be accountable for tracking and delivering projects on-time and on-budget. • Define and develop key metrics and dashboards on SSD eCommerce initiatives. • Collaborate with commercialization teams to provide technical aspects of training on new solutions. • Own test strategy and coordination of cross-functional teams for digital solution testing and business sign-off. • Recommend enhancements for existing functionalities to improve ease of use for customers.

Requirements

• BS/MS degree in Business, Engineering, Sciences, or equivalent. • Overall, at least 4-6 years of work experience. • Minimum 2 years supporting Digital Product Management role. • 3 years of project and/or program management experience focusing on Agile methodology. • 2+ years of experience with SAP (ECC and CRM) with IT processes. • Demonstrated ability to collaborate and synthesize varied business requirements and develop simple global solutions for customers. • Demonstrated digital mindset and attention to detail with the ability to manage multiple projects. • Independent, strong customer orientation and ability to make progress and get things done. • Excellent verbal and written communication skills. • Ability to travel 5-10%.