Agilent Technologies
Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.
Diagnostics & Genomics • Chemical Analysis • Life Sciences • Environmental & Forensics • Food Safety
Field Service Engineer
Yesterday
Agilent Technologies
Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.
Diagnostics & Genomics • Chemical Analysis • Life Sciences • Environmental & Forensics • Food Safety
📋 Description
• Agilent inspires and supports discoveries that advance the quality of life. • Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. • Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. • As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. • Applying your communication skills, creativity and can-do attitude is essential. • The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success. • Installs and optimizes hardware/software/network products and configurations at customer sites. • Diagnoses and resolves product performance problems. • Performs maintenance and repair services. • Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. • Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business. • Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. • Serves as an internal resource on technical issues and manages product escalations. • Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
🎯 Requirements
• Post Secondary Degree within the science field – e.g. chemistry, analytical chemistry, biochemistry, biotechnology or similar or relevant work experience. • 8+ years experience with LC, LCMS, LCQTOF in a similar position or experience as an end user. • Experience with troubleshooting and problem-solving. • Experience with Agilent solutions is desired but not essential. • Verbal and written communication is clear, respectful and timely. • You enjoy travelling and visiting customers.
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