Agility
supply chain solutions • emerging markets • government services • real estate and land development • infrastructure and life support
10,000+
💰 Venture Round on 2019-12
Customer Happiness Executive
September 18
Agility
supply chain solutions • emerging markets • government services • real estate and land development • infrastructure and life support
10,000+
💰 Venture Round on 2019-12
Description
• As a Customer Happiness Executive, enhance customer satisfaction and deliver exceptional service. • Serve as the frontline ambassador, providing customer support via calls, emails, and chat. • Actively listen to customer queries and concerns. • Engage in delightful conversations to build trust. • Follow up on open cases related to customer queries. • Collaborate with teams to resolve complex issues. • Maintain detailed records of customer interactions. • Upsell and cross-sell membership and Buy4me products. • Ensure timely delivery and update statuses in Salesforce.
Requirements
• Bachelor's degree, diploma or equivalent preferred. • Minimum 2 years of work experience in customer support in Kuwait • Sales Force experience is an added advantage • Strong communication skills in both English and Arabic.
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