Customer Training and Content Specialist

2 days ago

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Agility PR Solutions

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Agility PR Solutions is an all-in-one, award-winning platform designed for PR and communications teams that leverages generative AI at every step of the PR process. It provides a suite of capabilities including media relations, media monitoring, and social listening to optimize PR workflows and enhance communication strategies. Trusted by leading organizations and PR agencies, Agility simplifies tasks such as content creation, media pitching, and crisis management while delivering actionable insights through advanced analytics.

Media database • Media analytics • Media monitoring • PR Software • PR Measurement

51 - 200 employees

Founded 2003

🤝 B2B

📱 Media

📋 Description

• Agility PR Solutions is looking for a Customer Training & Content Specialist to design high-quality training content. • This role is a key part of our customer training initiative and ongoing customer success strategy. • You will work closely with subject matter experts and cross-functional teams to create effective learning materials. • Your mission will be to ensure that our customers feel confident and empowered to achieve their PR goals. • This role will also include developing video tutorials, user guides, and on-demand training resources. • You will play a central role in maintaining and evolving our customer education strategy as our product offerings expand.

🎯 Requirements

• Bachelors degree in Education, Communications, Business, or a related field (or equivalent work experience) • 2+ years of experience in customer education, training, or instructional design, preferably in a SaaS or tech environment • Ability to create compelling training materials such as videos, user manuals, and interactive content • Proficiency in e-learning or content creation tools, such as Articulate 360, Adobe Captivate, or Camtasia • Experience with video editing and screen recording tools like Camtasia, Videate, or Loom • Strong communication and presentation skills, with the ability to simplify complex concepts into engaging, easy-to-understand training materials • Excellent writing skills for developing clear, structured documentation and learning content • Strong organizational and project management skills, with the ability to handle multiple initiatives simultaneously • Ability to work collaboratively with cross-functional teams in a fast-paced, remote-first environment

🏖️ Benefits

• Fully remote work environment • Collaborative culture supported by key tools enabling engagement and productivity • Competitive compensation package • Comprehensive Health, Dental & Vision benefits • RRSP matching to support your long-term financial wellness • Employee Assistance Program (EAP) for mental health and well-being support • Career Development & Progression opportunities • Paid Vacation & Personal Days, plus Sick Days • Flex Fridays in the summer & a week off between Christmas and New Years • No Meetings Fridays to support deep work and focus