Senior Community Growth Manager

February 26

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Airbnb

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Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

travel accommodations • collaborative economy • hospitality

5001 - 10000 employees

Founded 2007

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

📋 Description

• Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home. • Airbnb has grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals. • The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. • The Airbnb Canada team is looking for a Senior Community Growth Manager to launch and manage host growth programs in Canada. • This role comes with hybrid program operations and scaled relationship management responsibilities. • Your success in this role will be based on a variety of metrics that reflect your impact to the business. • The ideal candidate is a strategic operator, analytical, strong content development skills, and adept at business planning for the long term while remaining nimble and adaptive to short term priorities. • You will contribute meaningfully to a strategic outcome for Airbnb to unlock the next generation of hosts.

🎯 Requirements

• 8+ years experience in Sales, Business Operations, or Business Development in Tech, Real Estate/Property Management, or Travel • You are strategic in your thinking; proven ability to drive growth and to own growth OKRs while exceeding goals. • You think and act like an entrepreneur. You are resourceful and goal driven. • Strong project management skills and demonstrated experience leading strategic programs and processes. • Can forecast, model, and optimize growth tactics based on known and unknown performance • You have sales or external relationship management experience across tech and consumer goods • Ability to influence through persuasion, negotiation, and consensus building • Ability to assess a problem, opportunity or business challenges quickly and make decisions based on the facts presented, creative problem solving, and previous experience. • Excellent communication (written & verbal) and interpersonal skills with strong business acumen that will enable you to earn trust at all levels • Strong empathy for our community AND passion for revenue and growth • Deep understanding of value drivers in recurring revenue business models • Enthusiastic and creative leader with the ability to inspire others • Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity • Expert with Excel (pivot tables, large data set analyses, and formulas), analytical tools (SQL), and methodologies like capacity planning, forecasting, general modeling for prioritization and decision making • Comfortable with Google Docs, Salesforce CRM, and other technology solutions for driving supply acquisition, territory management and retention. • Deep knowledge and experience using collaborative project management tools and processes (e.g. Asana, Airtable, and etc.)