Technical Support Developer - Databases

September 16, 2024

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Airbyte

WebsiteLinkedInAll Job Openings

data engineering • data integration • ETL • ELT • open source

51 - 200 employees

Founded 2020

🏢 Enterprise

Description

• Responsible for providing advanced technical assistance and support to customers experiencing complex technical issues. • Use software and data-engineering skills to debug and unblock customers with data pipelines. • Work closely with support agents, escalating and resolving issues efficiently. • Ensure customer satisfaction by resolving technical issues promptly and professionally. • Serve as an advocate for customers, working with product and engineering teams for fixes and enhancements. • Triage and prioritize user issues, developing code to address them. • Focus on automation, engineering initiatives, and creating a knowledge base to minimize support burden.

Requirements

• Background: Computer Science or adjacent degree or boot camp graduate/self-taught programmer with 2 years of Data Engineering or Software Engineering experience. • Experience working with databases in a software-engineering or DBA capacity. • Experience working closely with Engineering teams and/or Developer customers. • Proficiency in relational databases, data warehouses, SQL, and Java/Kotlin. • Familiarity with data pipelines, unit tests, and troubleshooting. • Nice to have: experience with ERP systems, blob storage, cloud hosting, and scripting. • Excellent technical research skills and customer-centric communication. • About you: growth mindset, analytical, self-starter; a passion for continuous learning and improvement. • Build leverage: a week-long task this year should take ten minutes next year.

Benefits

• Relocation - Airbyte will assist with U.S. relocation for San Francisco based roles. • Unlimited Paid Time Off - Expected minimum time off of 25 PTO days per year. • Parental leave (for new parents) - 16 weeks of paid parental leave for all new parents. • Sponsored Travel - Annual company-wide retreats and team offsites. • Open book policy - We pay for books purchased for professional and career development. • Continuous learning/training policy - We sponsor conferences and training programs for your development. • Competitive benefits package for US-based employees including: • Medical Insurance - Airbyte covers 100% for employees and dependents. • Dental (including child & adult ortho) & Vision Insurance - Airbyte covers 100% for employees and dependents. • Life and AD&D Insurance - Airbyte covers 100% for employees. • Short-term and Long-term Disability Insurance - Airbyte covers 100% for employees. • Healthcare insurance stipend for those outside the US without free coverage. • 401k for US-based employees. • FSA (flexible spending account). • Work Visas - Sponsorship available for H1B Transfers, TN Visas, and Green Cards.