Billing Support Specialist
August 23
Description
• Assisting our customers to effectively solve their billing and payment inquiries (receipts, credit notes, payment processing, etc.) • Providing support to our customer-facing teams with invoicing, subscriptions, payments management • Maintaining accurate account balances • Partnering effectively with the Account Receivable and Cash Collection teams • Nurturing professional relationships with our customers by providing them with world-class billing support experiences • Developing and maintaining comprehensive knowledge of Aircall billing & payment processes to support customers
Requirements
• Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills • Excellent written and verbal communication skills in English, Spanish is a plus • Familiar with ticketing tools and systems like Netsuite • Technical aptitude (ability to understand and explain technical billing concepts to customers and other internal stakeholders) • A curiosity to understand and troubleshoot complex customer inquiries • Strong sense of time management and prioritization of work • Exhibit uncompromising empathy • Ability to multi-task across different platforms and forms of communication • Willingness to work with multiple teams in an international and multilingual remote environment
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