Customer Support Specialist
4 days ago
Description
• Aircall is a place where voices are valued. • Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication. • Conversation is a cornerstone of our culture. • As a Customer Support Specialist, you’ll be an advocate for our customers, promoting product education and guiding users through features. • You will work with the global support team to resolve technical issues and ensure customer satisfaction.
Requirements
• Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills • Fluency in English is mandatory. Other languages such as Spanish or French are a plus • Excellent written and verbal communication skills • Familiar with ticketing tools and systems • An understanding of how CRMs systems work • Strong understanding of basic computer skills • Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders) • A curiosity to understand and troubleshoot complex customer inquiries • Strong sense of time management and prioritization of work • Exhibit uncompromising empathy • Ability to multi-task across different platforms and forms of communication • Willingness to work with multiple teams in an international and multilingual remote environment
Benefits
• Competitive salary package & benefits (health coverage, lunch, commute, sports)
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