Principal Business Systems Analyst - Go-to-Market (GTM) Systems

February 1

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Aircall

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Aircall is a leading provider of cloud-based call center software, designed to streamline business phone communications for companies of all sizes. With innovative features like AI-powered conversation intelligence, smart call routing, and seamless integration with over 100 applications including major CRMs like Salesforce and HubSpot, Aircall enhances team productivity and customer interaction. The platform supports VoIP technology for virtual call center operations, eliminating the need for hardware and allowing for remote work. Trusted by over 19,000 companies worldwide, Aircall caters to various industries such as education, finance, and healthcare, offering a reliable and scalable solution for modern customer communication needs.

Call center software • VoIP • Cloud • Business phone system • Customer Support

501 - 1000 employees

Founded 2014

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

💰 Venture Round on 2022-02

📋 Description

• Aircall is a place where voices are valued. • Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections. • Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued. • We are seeking an experienced Principal Business Systems Analyst to lead strategic initiatives across our Go-to-Market (GTM) Systems and drive business transformation. • In this role, you will work cross-functionally with key stakeholders across Sales, Marketing, Customer Success, and Revenue Operations to design and implement scalable solutions that enhance operational efficiency and support revenue growth. • As a Principal Business Systems Analyst, you will provide thought leadership, influence business strategies, and leverage your expertise in business process automation, system integrations, and data analytics to solve complex challenges.

🎯 Requirements

• 8+ years of experience in a Business Systems role with GTM focus, preferably in a SaaS or high-growth environment. • Expertise in Salesforce CRM, CPQ solutions, and marketing automation platforms. • Strong technical knowledge of system integrations, API-driven workflows, and low-code automation tools. • Demonstrated ability to lead enterprise-wide projects with a focus on process optimization and efficiency. • Proven track record in business process re-engineering and cross-functional stakeholder management. • Strong analytical skills, with experience in creating data-driven reports and dashboards to support business decision-making. • Excellent communication and leadership skills, with the ability to influence stakeholders at all levels of the organization. • Experience working in Agile environments and applying project management methodologies such as Scrum or Kanban.

🏖️ Benefits

• Competitive salary package & equity • Medical, dental, and vision insurance is 100% covered • 401k plan with company matching! • Unlimited PTO — take the time you need to come to work feeling great! • Wellness, internet, and childcare reimbursements • Generous parental leave policy