Aircall
Aircall is a leading provider of cloud-based call center software, designed to streamline business phone communications for companies of all sizes. With innovative features like AI-powered conversation intelligence, smart call routing, and seamless integration with over 100 applications including major CRMs like Salesforce and HubSpot, Aircall enhances team productivity and customer interaction. The platform supports VoIP technology for virtual call center operations, eliminating the need for hardware and allowing for remote work. Trusted by over 19,000 companies worldwide, Aircall caters to various industries such as education, finance, and healthcare, offering a reliable and scalable solution for modern customer communication needs.
Call center software • VoIP • Cloud • Business phone system • Customer Support
Typescript Fullstack Engineer
September 13, 2024
Aircall
Aircall is a leading provider of cloud-based call center software, designed to streamline business phone communications for companies of all sizes. With innovative features like AI-powered conversation intelligence, smart call routing, and seamless integration with over 100 applications including major CRMs like Salesforce and HubSpot, Aircall enhances team productivity and customer interaction. The platform supports VoIP technology for virtual call center operations, eliminating the need for hardware and allowing for remote work. Trusted by over 19,000 companies worldwide, Aircall caters to various industries such as education, finance, and healthcare, offering a reliable and scalable solution for modern customer communication needs.
Call center software • VoIP • Cloud • Business phone system • Customer Support
📋 Description
• Enhance the customer’s experience by implementing new features and improve the existing ones • Work closely with other teams including other engineering teams, product, design and QA to deliver a high-quality product • Write clean scalable code and test and deploy actions and systems. • Participate in code reviews and provide feedback • Troubleshoot issues with code and provide solutions • Build tooling for a more robust and faster development process • Develop and maintain unit tests to ensure the quality of the application • Be proactive and involved in decisions about our technical stack, process but also product and UX • Write technical documentation and participate in knowledge sharing activities • Keep up-to-date with the latest development development trends and suggest improvements to the team
🎯 Requirements
• Minimum 4 years experience in backend development • Proficiency in Typescript and experience with Node.js and React • Extensive experience with observability using tools like Datadog/Cloudwatch/Prometheus/New relic • Experience with OLTP databases like Postgres/Mysql • Security and quality is at the forefront of your mind in everything that you do • Good knowledge about architecture patterns • Shipping and maintaining code in production • Familiar with CI/CD process and tools • Able to communicate in English • Good communication, problem-solving and collaboration skills • Give/receive feedback and be able to bounce back • Curious, optimistic and open-minded • Be comfortable with a remote organisation and happy to gather from time to time
🏖️ Benefits
• None specified
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