Support Engineer - Tier 2

November 5

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AirDNA

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Airbnb Data • Real Estate Investment • Property Rental Analytics • Short Term Rentals • Vacation Rentals

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Description

• AirDNA began with a big dream in a balmy California garage in 2015. • Since then, the technology startup has grown into the leading provider of data and business intelligence for the billion-dollar travel and vacation rental industry—with offices in Denver and Barcelona. • Our self-serve platform eliminates guesswork and equips Airbnb hosts with smart and competitive insights needed to succeed in the ever-evolving short-term rental landscape. • We also arm enterprise clients with customized reports and in-depth dashboards to ensure they can scale and invest strategically. • We track the daily performance of over 10 million Airbnb and Vrbo properties across 120,000 global markets. • This marriage of scraped and source data, enhanced by our proprietary algorithms, makes our solutions the most accurate and comprehensive in the world. • We’re firm believers that data isn’t the destination; it’s the starting point. • We’re looking for a Tier 2 Support Engineer to assist with resolving complex technical issues that arise from our platform’s backend services.

Requirements

• 3+ years in technical support, DevOps, or software engineering, with exposure to SaaS platforms or web applications. • Experience with PostgreSQL databases, especially writing queries. • Experience with Heroku or similar cloud platforms. • Comfortable with log analysis and using data to investigate and resolve technical issues. • Ability to break down complex problems into manageable solutions and follow through to resolution. • Clear, concise writing skills to document solutions and communicate with internal teams effectively. • A team-oriented mindset with a focus on knowledge sharing and cooperation across departments. • Willingness to learn new tools and technologies and adapt to changing needs as the platform evolves. • Willingness to participate in on-call rotations to support critical incidents (including nights and weekends).

Benefits

• Indefinite contract • Salary range: 22,000 € - 26,000 € • Eligible for annual bonus • 35 holidays per year (+ Christmas Day and New Years Day) • Continuing education stipend • Individual growth plan to progress in the role • Talented international team and a vibrant work environment