Digital Product Manager - Customer Portal

February 10

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Logo of AireSpring

AireSpring

Founded in 2001 with headquarters in Clearwater, FL, AireSpring is an award-winning global managed services provider and next generation aggregator specializing in Managed IT, Network Services and Unified Communications serving thousands of businesses worldwide. AireSpring provides fully managed and connected end-to-end, next-generation solutions for multi-location, enterprise customers, including Global Managed SD-WAN, Unified Communications (UCaaS), Business VoIP, SIP Trunking with Microsoft Teams integration, MPLS, Managed Security, Managed Failover, and Global Business Internet. AireSpring's solutions are offered through a diversified network of global channel partners that includes distributors, technology solutions brokers, online technology marketplaces, telecom sales agencies, managed service providers, and value-added resellers. AireSpring's services are delivered over its revolutionary nationwide IP network, or Global Private Network (GPN) with 23 PoPs worldwide providing customers with a fully integrated, end-to-end solution from a single vendor.AireSpring has received numerous industry awards for "Product of the Year,"​ "Best Telecom Deal,"​ "Best in Show,"​ and "Top Channel Program."​ AireSpring is privately held, diversified, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communications and connectivity solutions at competitive rates.

Long Distance • Integrated Voice and Data • Dedicated Internet Access • Internet • SIP Trunking

201 - 500 employees

Founded 2001

Description

• Lead the portal evolution of our new AI based ITSM customer portal • Enhance usability, aesthetics, and effectiveness of the platform • Establish, prioritize, and lead the implementation of key functionality within the portal • Oversee selection of release cycles for enhancements, maintenance, and optimization of the portal • Ensure an exceptional user experience for customers

Requirements

• Customer-focused mindset with a passion for delivering exceptional user experiences • Strong eye for design and driving customer success • Analytical mindset with the ability to interpret data, derive insights, and make data-driven decisions • Proven experience designing user interfaces for web-based applications, preferably in a customer portal or B2B environment within the Telecom and Managed Services industry • Strong understanding of user-centered design principles and methodologies • Desired bachelor’s degree in computer science, information systems, business administration, or a related field, or equivalent experience in a similar role, managing customer-facing portals, websites, or digital platforms • Experience with measuring portal customer satisfaction and rapid response and adoption of feedback • Excellent communication and collaboration skills • Ability to manage multiple projects and meet deadlines in a fast-paced environment • Excellent project management skills with the ability to prioritize tasks, manage deadlines, and drive initiatives to completion • Experience with user experience (UX) design principles, usability testing, and web analytics • Exceptional communication skills, with the ability to articulate technical concepts to non-technical stakeholders and collaborate effectively across teams

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