Digital Product Manager - Customer Portal

4 days ago

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AireSpring

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Long Distance • Integrated Voice and Data • Dedicated Internet Access • Internet • SIP Trunking

201 - 500

Description

• Lead the portal evolution of AIreCONTROL for customer experience enhancement. • Establish and prioritize key functionality within the ITSM customer portal. • Ensure exceptional user experience providing seamless access to resources and support. • Collaborate with cross-functional teams to understand user needs and translate them into features. • Oversee product releases and ensure deliverables meet high quality standards. • Analyze market trends and generate ideas to enhance portal effectiveness. • Manage documentation, maintenance, and technical implementation aspects of the portal. • Conduct user research for continuous improvement of usability and engagement. • Develop content strategies and oversee maintenance of accurate and relevant content. • Establish key performance indicators to measure portal effectiveness and track improvements.

Requirements

• Customer-focused mindset with a passion for delivering exceptional user experiences, a strong eye for design and driving customer success. • Analytical mindset with the ability to interpret data, derive insights, and make data-driven decisions. • Proven experience designing user interfaces for web-based applications, preferably in a customer portal or B2B environment within the Telecom and Managed Services industry. • Strong understanding of user-centered design principles and methodologies. • Desired bachelor’s degree in computer science, information systems, business administration, or a related field, or equivalent experience in a similar role, managing customer-facing portals, websites, or digital platforms. • Experience with measuring portal customer satisfaction and rapid response and adoption of feedback. • Excellent communication and collaboration skills. • Ability to manage multiple projects and meet deadlines in a fast-paced environment. • Excellent project management skills with the ability to prioritize tasks, manage deadlines, and drive initiatives to completion. • Experience with user experience (UX) design principles, usability testing, and web analytics. • Exceptional communication skills, with the ability to articulate technical concepts to non-technical stakeholders and collaborate effectively across teams. • Analytical mindset with the ability to interpret data, derive insights, and make data-driven decisions.

Benefits

• Medical Benefits with optional supplemental services through AFLAC • Paid Time-Off Plan • Paid Holidays • 401K with employer match • AT&T Discount on personal mobile plan