Senior NOC Engineer

21 hours ago

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AireSpring

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Founded in 2001 with headquarters in Clearwater, FL, AireSpring is an award-winning global managed services provider and next generation aggregator specializing in Managed IT, Network Services and Unified Communications serving thousands of businesses worldwide. AireSpring provides fully managed and connected end-to-end, next-generation solutions for multi-location, enterprise customers, including Global Managed SD-WAN, Unified Communications (UCaaS), Business VoIP, SIP Trunking with Microsoft Teams integration, MPLS, Managed Security, Managed Failover, and Global Business Internet. AireSpring's solutions are offered through a diversified network of global channel partners that includes distributors, technology solutions brokers, online technology marketplaces, telecom sales agencies, managed service providers, and value-added resellers. AireSpring's services are delivered over its revolutionary nationwide IP network, or Global Private Network (GPN) with 23 PoPs worldwide providing customers with a fully integrated, end-to-end solution from a single vendor.AireSpring has received numerous industry awards for "Product of the Year,"​ "Best Telecom Deal,"​ "Best in Show,"​ and "Top Channel Program."​ AireSpring is privately held, diversified, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communications and connectivity solutions at competitive rates.

Long Distance • Integrated Voice and Data • Dedicated Internet Access • Internet • SIP Trunking

201 - 500 employees

Founded 2001

📋 Description

• Manage and maintain the Monitoring Systems • Fault handling and escalation • Liaising with 3rd party suppliers, handling escalation through to resolution). • Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup and other customer network services). • Server build and installs, application upgrades, network equipment build and installation. Maintaining hardware serial audits, writing custom monitoring plugins and configuring bespoke graphing. • Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations. • Development of knowledge and skills in network and system administration • Tier 3 Support for co-location, customer backup network and ISP services. • Participate in a 24x7 call-out rota if required

🎯 Requirements

• A minimum of 12-18 months’ experience in a Technical Support or similar role. • Good communicator with a natural aptitude for dealing with people. • Good network diagnostic skills. • Basic Linux CLI skills. • Basic sys admin skills. • Work well in a busy team, being quick to learn and able to deal with a wide range of issues. • Strong analytical skills and able to collate and interpret data from various sources. • Ability to assess and prioritize faults and respond or escalate accordingly. • Monitor VoIP and Core Networks: take corrective action and drive appropriate parties to resolve issues • Troubleshoot and repair service-impacting VoIP network issues • Troubleshoot IP network traffic at a carrier/enterprise level • Serve as part of the escalation path for chronic or intermittent core network issues • Perform test and turn-up of transport and trunks • Perform network repair and after-hours maintenance activity (switch, transport and trunks) • Able to troubleshoot VoIP calls at the SIP level • Understanding of carrier-level VoIP-based technologies • Solid understanding of LAN/WAN concepts and IP routing protocols. • Possess IP networking ability to troubleshoot layers 1 – 3 • Detail understanding of all routing protocols and ability to troubleshot • Possess excellent technical problem-solving skills and attention to detail • Strongly self-motivated, willing to overcome challenging problems and identifying new opportunities for process improvement • Ability to prioritize work while multi-tasking • Possess IP networking certifications (CCNA, CCNP, CCIP, ) • Strong experience in Cisco Routing and Switching including knowledge of Multicast, QoS, IOS Security, and IPv6 • Familiarity with Linux at the CLI level • Strong understanding of networking • Ability to work with third party vendor for issues resolution • Project Implementation • Strong technical and analytical skills. • Solid experience in problem analysis and resolution of hardware/software problems. • Proven ability to function in a self-directed environment. • Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success. • Innovative thinker who is positive, proactive, and readily embraces change. • Be responsible for hands on troubleshooting and leadership of NOC activities • Maintain senior-level knowledge across all enterprise system-monitoring tools • Provide audit support audits on monitoring tools to ensure the entire AireSpring Network is properly monitored • Proactively grow the monitoring environment to produce more specific, early warning monitoring • Ensure NOC notifications are accurate and are sent out within published SLA • Communicate problems to all levels of the organization as required • Inform manager and senior management of status on all issues and initiatives for your team • Own the escalation process in the absence of the NOC Manager • Assist in creating/updating operational run-books • Clear communicator (both written and verbal). • Good technical or WIKI documentation skills. • Willing to learn and develop new skills. • Good self-awareness. Actively seeks out tasks that help develop skills and knowledge. • Ability to work on own initiative. Actively seeks ways of improving existing systems and processes. • ‘Can do’ attitude. Flexible and adaptable approach to problem solving. • Co-operate with other teams. Actively encourage strong working relationships with other teams.