ITIL ITSM Consultant

December 6, 2024

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Airitos, LLC

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Airitos, LLC is a consulting firm specializing in identity and access management. The company focuses on optimizing the identity lifecycle for both internal and external users, offering services that include identity and access assessments, architecture and strategy, and implementation services. Airitos aims to enable businesses by providing comprehensive identity and access management solutions.

2 - 10 employees

🔐 Security

📋 Description

• We are seeking an experienced resource that is an expert in ITIL (Information Technology Infrastructure Library / ITSM (Information Technology Service Management) consultant to provide support for a key enterprise initiative related to the further development, alignment and enhancement of an Operational Framework. • This is a 6-month remote project. • Primary Duties: Work with enterprise teams to develop, align and enhance an operational framework including operational standards, roles and responsibilities, service menus, cost models, metric development and a roadmap.

🎯 Requirements

• 3 – 5 years experience with ITIL v4 and ITSM for end-to-end processes • Hands on experience developing robust enterprise level operationalization frameworks • Hands on experience applying ITIL framework to IT Security operations • Experience in agile and product-based agile frameworks including DevOps processes • Ability to incorporate industry standards into operationalization framework • Experience developing RACI models • Experience developing Operations Service Menus • Ability to develop cost models aligned to service menus • Ability to develop metrics aligned to SLAs/SLOs and KPIs • Experience designing continuous improvement feedback process controls • Experience automating tasks especially in a demand intake capacity • Ability to align IT security goals with IT and business goals • IT and / or IT Security Process engineering experience • Experience translating business objectives to implementation priorities • Experience with ServiceNow for implementation of ITSM processes for enterprise business functions • ITIL Certification • Excellent analytical skills • Ability to leverage existing documentation • Collaborative team worker – both in person and virtually using MS Teams or similar • Excellent documentation skills; demonstrated proficiency in Microsoft Office including Word, Excel and PowerPoint • Ability to work as liaison between business and information security / information technology • Flexibility to accommodate working across different time zones • Excellent interpersonal communication skills with strong spoken and written English • Business outcomes mindset • Solid balance of strategic thinking with detail orientation • Self-starter, ability to take initiative • Project management and organizational skills with attention to detail