Customer Success Manager
June 3
Description
• Carry out product installation at new customer sites involving MRI scan parameter optimization and network setups • Train and assist customers to properly use SwiftMR for optimal compatibility based on the needs of customers • Respond to and resolve customer inquiries regarding product usage and/or MR image quality • Train channel partners on product installation and MRI scan parameter setups • Align with Sales and Business Development Managers on sales pipeline priorities and renewal strategies • Align with Product Operations team based in Seoul HQ with new version training and rollout timelines, as well as escalating cases and feature requests from customers.
Requirements
• BA/BS degree or equivalent experience • 3-5 years of MRI technologist experience • Understanding of DICOM communications • Ability to investigate, analyze and breakdown complex situations (ex. issues regarding MR image quality) • Strong verbal and written communication skills • Creative, resourceful, detail-oriented and highly organized • Passion for continuously learning new technology and being able to provide value to the customer • Willingness to travel by up to 50% of working hours • Radiology industry experience as an Applications Specialist, responsible for image quality from a market-leading company (GE, Siemens, Philips, etc.) • PACS administrator experiences, with familiarity with latest technology as well as networks/servers • Familiarity with working in a ‘start-up’ environment • Experience working autonomously from a remote location
Benefits
• Health Care Plan (Medical, Dental & Vision) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development • Work from home, with occasional business travel • Collaborate with team members around the country and the world
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