Customer Service Associate
May 14
Description
• As a Customer Services at Ajaib, you will play a crucial role in ensuring the highest level of customer satisfaction. • You will be responsible for handling customer inquiries, resolving issues, and providing excellent service to our users. • Assist customers in navigating our platform, explaining product features, and troubleshooting technical difficulties. • Handle customer complaints and ensure timely resolution. • Work closely with internal teams to escalate and resolve complex customer issues. • Maintain accurate and detailed records of customer interactions and transactions. • Identify opportunities to improve customer satisfaction and provide feedback to internal teams for process enhancements.
Requirements
• Prior experience in customer service or similar role is preferred. • Excellent written and verbal communication skills in Bahasa Indonesia. • Problem-solving and multitasking abilities. • Empathy and patience in handling customer inquiries and complaints. • Ability to work in a fast-paced and dynamic environment. • Knowledge of financial products and services is a plus. • Willing to work contract-based (3 months)
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