A.K.A. New Media Inc
A. K. A. New Media Inc. is a company that specializes in creating dynamic and flexible web design solutions, digital strategy, online fundraising platforms, and branded solutions for charitable organizations. They are known for their leading online fundraising platform, "raisin," which offers mobile-first solutions for charities. Their work comprises case studies in various sectors, such as the arts, mental health, and support for medical organizations, illustrating their capabilities in strategy, creativity, and understanding client needs. AKA is committed to delivering exceptional quality through comprehensive planning, creative solutions, and evolving technological adaptations.
Web site design • Digital Media • Online Fundraising Products (AKA Raisin) • Creative Design & Branding
Client Support Manager
November 10, 2024
A.K.A. New Media Inc
A. K. A. New Media Inc. is a company that specializes in creating dynamic and flexible web design solutions, digital strategy, online fundraising platforms, and branded solutions for charitable organizations. They are known for their leading online fundraising platform, "raisin," which offers mobile-first solutions for charities. Their work comprises case studies in various sectors, such as the arts, mental health, and support for medical organizations, illustrating their capabilities in strategy, creativity, and understanding client needs. AKA is committed to delivering exceptional quality through comprehensive planning, creative solutions, and evolving technological adaptations.
Web site design • Digital Media • Online Fundraising Products (AKA Raisin) • Creative Design & Branding
📋 Description
• Help build the support function through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements. • Provide efficient and timely tier 1 and tier 2 support for all raisin® users. • Be an advocate for raisin® users and champion their needs internally. • Analyze data for ways to prevent future tickets/issues and review user feedback to build quality support programs. • Foster a culture of collaboration, high performance and continuous learning. • Serve as an escalation point for client and team issues, resolving with other internal teams as necessary.
🎯 Requirements
• Adaptability and flexibility in a fast-paced and evolving landscape • Proven ability to lead, motivate and develop high-performing teams • Excellent verbal and written communication skills, with the ability to convey complex technical concepts clearly and concisely • Strong interpersonal skills, including active listening, empathy, and relationship-building capabilities • Proactive mindset with strong analytical and problem-solving skills to help clients get the best results for their charities
🏖️ Benefits
• A competitive base salary with salary increases based on performance • Training, coaching and mentorship • Advancement opportunities across the organization • Healthy & diverse culture with a commitment to fun, friendship, and community • Comprehensive benefits package including medical, dental, and vision coverage
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