Client Support Manager

November 10, 2024

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A.K.A. New Media Inc

WebsiteLinkedInAll Job Openings

Web site design • Digital Media • Online Fundraising Products (AKA Raisin) • Creative Design & Branding

11 - 50 employees

Founded 1997

🤲 Charity

☁️ SaaS

🤝 B2B

Description

• Help build the support function through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements. • Provide efficient and timely tier 1 and tier 2 support for all raisin® users. • Be an advocate for raisin® users and champion their needs internally. • Analyze data for ways to prevent future tickets/issues and review user feedback to build quality support programs. • Foster a culture of collaboration, high performance and continuous learning. • Serve as an escalation point for client and team issues, resolving with other internal teams as necessary.

Requirements

• Adaptability and flexibility in a fast-paced and evolving landscape • Proven ability to lead, motivate and develop high-performing teams • Excellent verbal and written communication skills, with the ability to convey complex technical concepts clearly and concisely • Strong interpersonal skills, including active listening, empathy, and relationship-building capabilities • Proactive mindset with strong analytical and problem-solving skills to help clients get the best results for their charities

Benefits

• A competitive base salary with salary increases based on performance • Training, coaching and mentorship • Advancement opportunities across the organization • Healthy & diverse culture with a commitment to fun, friendship, and community • Comprehensive benefits package including medical, dental, and vision coverage