Escalation Engineer

December 13, 2024

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Akeyless Security

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Akeyless Security is a cloud-native SaaS company that provides the world's first Unified Secrets and Machine Identity Platform, addressing the primary cause of security breaches in enterprises. Their platform offers comprehensive solutions for secrets management, encryption and key management, certificate lifecycle management, and secure remote access. Akeyless provides a single-pane-of-glass interface to manage secrets and machine identities across multiple environments, ensuring zero-trust, role-based, and just-in-time access control, with a focus on simplifying vault management and enhancing security across CI/CD pipelines. Trusted by global enterprises, Akeyless helps reduce costs, complexity, and improve security through advanced technologies such as "Secretless" authentication and DFC™ Zero-Knowledge proofs.

51 - 200 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $65M Series B on 2022-11

📋 Description

• Akeyless Security delivers a cloud-native SaaS platform that integrates Vaultless Secrets Management with Certificate Lifecycle Management, Next Gen Privileged Access Management, and Encryption Key Management • The role involves troubleshooting, debugging, analyzing logs, and providing solutions • Work closely with engineering teams to propose fixes or workarounds for critical issues • Build automation to improve productivity • Understand customer use cases and collaborate across teams to solve technical problems • Take complete ownership and follow-up on escalations and customer interfaces

🎯 Requirements

• Highly technical Software and System Engineering experience with a proven track record of debugging and troubleshooting complex technical issues • At least 5 years of previous experience working in a similar role such as Escalation Engineer, Professional Services Engineer, or Technical Support Engineer (Tier-4) • Strong Networking background i.e. hands on experience with variety of networking protocols • Hands-on Linux Administration experience, such as troubleshooting performance issues, analyzing network traffic, and being able to guide others in similar tasks • Experience with cloud platforms (e.g. AWS, GCP, Azure) • Deep familiarity with Containers and Container Orchestration Frameworks (like Docker and Kubernetes), understanding advanced features and capabilities as well as the ability to debug such environments • Nice to have technical and architectural knowledge in Security • Excellent customer awareness and service oriented approach, including the ability to represent the company and provide clear and concise messaging during customer interactions • Automation/Programing approach (preferably someone who has worked as an Automation/ Software Engineer in previous positions) • Excellent written and verbal communication skills (English)