Escalation Engineer

4 days ago

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Akeyless Security

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $65M Series B on 2022-11

Description

• Akeyless Security delivers a cloud-native SaaS platform that integrates Vaultless Secrets Management with Certificate Lifecycle Management, Next Gen Privileged Access Management, and Encryption Key Management • The role involves troubleshooting, debugging, analyzing logs, and providing solutions • Work closely with engineering teams to propose fixes or workarounds for critical issues • Build automation to improve productivity • Understand customer use cases and collaborate across teams to solve technical problems • Take complete ownership and follow-up on escalations and customer interfaces

Requirements

• Highly technical Software and System Engineering experience with a proven track record of debugging and troubleshooting complex technical issues • At least 5 years of previous experience working in a similar role such as Escalation Engineer, Professional Services Engineer, or Technical Support Engineer (Tier-4) • Strong Networking background i.e. hands on experience with variety of networking protocols • Hands-on Linux Administration experience, such as troubleshooting performance issues, analyzing network traffic, and being able to guide others in similar tasks • Experience with cloud platforms (e.g. AWS, GCP, Azure) • Deep familiarity with Containers and Container Orchestration Frameworks (like Docker and Kubernetes), understanding advanced features and capabilities as well as the ability to debug such environments • Nice to have technical and architectural knowledge in Security • Excellent customer awareness and service oriented approach, including the ability to represent the company and provide clear and concise messaging during customer interactions • Automation/Programing approach (preferably someone who has worked as an Automation/ Software Engineer in previous positions) • Excellent written and verbal communication skills (English)