Alarm.com
Alarm. com is a leading provider of security and smart home automation solutions trusted by over 6 million people worldwide. The company offers comprehensive solutions for both homes and businesses, including interactive security, video monitoring, smart automation, and wellness features. These services are delivered through a network of top security service providers, ensuring high levels of customer service and engagement. With over a decade of experience, Alarm. com continues to innovate and lead in technology, making it a preferred choice for those seeking advanced security solutions.
Home Security • Energy Management • Video Monitoring • Web & Mobile Apps • Home Automation
Technical Account Manager
3 days ago
Alarm.com
Alarm. com is a leading provider of security and smart home automation solutions trusted by over 6 million people worldwide. The company offers comprehensive solutions for both homes and businesses, including interactive security, video monitoring, smart automation, and wellness features. These services are delivered through a network of top security service providers, ensuring high levels of customer service and engagement. With over a decade of experience, Alarm. com continues to innovate and lead in technology, making it a preferred choice for those seeking advanced security solutions.
Home Security • Energy Management • Video Monitoring • Web & Mobile Apps • Home Automation
📋 Description
• Are you ready to take your career to the next level with Alarm.com, a rapidly growing and dynamic technology company? We are on the lookout for a talented Technical Account Manager to become a key player in our International Strategic Team, based in Japan. • This role offers the unique opportunity to collaborate with our Business Development team to cultivate strong relationships with regional strategic accounts, all while leveraging your technical expertise.
🎯 Requirements
• BA or BS in an Engineering, Telecommunications, or Computer Sciences field is preferred but not mandatory • 2+ years work experience in technical support and/or account management • Language requirements – must speak Japanese at professional, fluent in English • Electronic Security, CCTV, Telecom, Cybersecurity or IoT-related industry experience is a plus • The ability to communicate with customers and vendors, both in writing and verbally in a clear, professional manner • A highly motivated self-starter who is able to operate independently • Excellent people skills; natural customer service orientation and disposition – candidate must enjoy working with clients and supporting internal customers in the organization • Excellent problem-solving skills • The ability and commitment to meet deadlines, even during high volume periods • Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint • Ability to travel up to 50%
🏖️ Benefits
• Innovative Environment: Be part of an entrepreneurial company that thrives on innovation and cutting-edge technology. • Global Impact: Play a crucial role in ensuring our partners effectively utilize Alarm.com's comprehensive suite of services, from backend integrations to end-user features. • Professional Growth: Enhance your skills through hands-on experience with client training, technical issue resolution, and new product deployment.
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