Product Operations

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Personal Finance • Financial Services • Payment methods • Customer Support • Innovation

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Description

• Manage the tech stack and document best practices so all team members use tools and follow processes consistently and effectively. • Seek to improve overall Product division execution via contributions on product process, our product development flow and product timeline. • Ensure clear and consistent communication between product and other teams, helping to identify areas for improvement and define business objectives. • Identify opportunities to automate albo Product Manager's responsibilities and related tasks to help drive consistency and efficiency across product management. • Facilitate user interviews and other market research. • Overseeing quality assurance checks on new features. • Analyze data to help product management make better-informed decisions. • Develop business processes to streamline product development. • Manage tools (for roadmapping, prototyping, etc.) that the product team uses. • Working closely with support and sales to improve the customer experience. • Work closely with tech, growth, customer service, finance & legal. • Develop and run a User Journey Map. • Evangelize the Design mindset. • Plan and execute co-creation workshops with stakeholders in order to propose the most viable solution for a given problem.

Requirements

• +2 years experience on Product roles • Experience crafting a project vision, execution strategy and client relationship. • Experience on credit products for SMEs that can easily join the dots around the user/credit lifecycle. • Provide operational support for SME lending products, addressing queries and issues. • Collaborate with customer service teams to ensure timely and accurate resolution of customer concerns. • This includes CS training, to understand customers' pains using data and going to the right person for second level support. • Conduct training sessions for internal stakeholders on product features and operational procedures. • Ensure that all SME lending operations comply with relevant regulatory/risk requirements. • Process Documentation and Optimization: create and maintain comprehensive documentation of SME lending processes. • Identify opportunities for process improvement and efficiency gains. • Collaborate with cross-functional teams to implement optimized workflows. • Experience working with agile methodologies. • This includes experience working with developers and designers. • Responsible for making things come true on time. • Experience defining User Stories according to a High level plan (Roadmap) based on product/customer needs. • Awesome problem definition and product discovery skills. • Advanced level of English.