Aledade, Inc.
Accountable Care Organizations (ACOs) • Health Information Technology • Data Analytics • Physician Collaborations
Quality Assurance Specialist
6 days ago
Aledade, Inc.
Accountable Care Organizations (ACOs) • Health Information Technology • Data Analytics • Physician Collaborations
Description
•The Quality Assurance Specialist ensures that employee interactions with the patient meet established quality standards and compliance requirements. This role is responsible for monitoring, evaluating, and analyzing calls and non-calls documents to identify areas of improvement ensuring consistent and high-quality service.
Requirements
•3 years of quality auditing experience •2 years of call center experience •Experience with call monitoring, coaching, and mentoring with the purpose of improving call quality •High School Diploma •Healthcare Industry experience •Post-secondary education
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