Field Service Engineer - Technician

April 1

🎰 Nevada – Remote

Although this job is listed in Nevada, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

Apply Now

Receive Emails with Similar Jobs

Alexander Dennis

WebsiteLinkedInAll Job Openings

Alexander Dennis is a leading manufacturer of buses and coaches, specializing in zero-emission and low-emission vehicles. With over 130 years of heritage, Alexander Dennis has established a global presence, providing industry-leading transportation solutions. The company is committed to advancing zero-emission mobility, offering a range of battery-electric buses including the Enviro400EV, Enviro200EV, and Enviro500EV models. Alexander Dennis is part of the NFI Group and supports customers worldwide with their AD24 aftermarket service. Headquartered in Scotland, the company focuses on delivering innovative, sustainable transportation to improve urban mobility and combat climate change.

Bus manufacturing • Buses • Coaches • Coachbuilding • Low Emission Vehicles

1001 - 5000 employees

Founded 2001

🚗 Transport

⚡ Energy

🏛️ Government

📋 Description

• Field Service Engineer/Technician • Las Vegas • We're leading the transition to zero-emission mobility. • Alexander Dennis is a global leader in the design and manufacture of double deck buses and is the UK’s largest bus manufacturer. • At Alexander Dennis, and across NFI and our family of brands, we are helping to save the planet. Through our Sustainability Pledge, which guides our daily actions and long-term planning, we are passionate about creating a better product, a better workplace, and a better world. To learn more about our Environmental, Social, and Governance (ESG) journey check our website. Our diverse, dynamic and resourceful team members embrace challenges every day which makes us the successful international company that we are. • Are you ready to embrace the challenge? Come build the future with us and apply directly to your dream job! • POSITION SUMMARY: • Are you ready to take on a dynamic role that puts you at the heart of our commitment to exceptional customer service? As a Field Service Engineer, you'll provide hands-on supervision and support to ensure vehicle repairs are carried out efficiently, whether at customer workshops, vendor facilities, or on-site at customer premises. This role requires flexibility, as you'll work within a 24-hour operational environment, including shift work, overtime, and extensive travel. If you're a problem-solver with a passion for engineering excellence, we want to hear from you! • WHAT YOU WILL DO: • To provide after sales support to customers with ADL product • To supervise and support warranty repairs and campaign modifications. • To co-ordinate repairs with other Field Service Engineers, contractors, suppliers and agents • To help identify and report reliability, performance, and maintenance issues that affect customer perception of the ADL product • Support in the communication to customers on progress of repairs • To undertake the prompt completion of work records and timesheets for all warranty repairs including parts used. • To provide product familiarisation and technical training to customers maintenance staff and parts personnel. • To fast-track issues of high customer concern to Overseas Service Manager and provide daily availability reports. • To diagnose and assist in repair of Mechanical, Electrical and Body related faults • This role will involve training individuals and providing technical advice on deep diagnostics and repairs on latest generation vehicles, both standard driveline, EV, and Hybrid buses. • Customer satisfactions by ensuring vehicles are promptly returned to service. • Work as part of a team following company guidelines and safety policy.

🎯 Requirements

• Background in vehicle repair. • Detailed knowledge of ADL products and procedures. Certified and licensed Mechanic • Minimum 5 year’s experience on ADL Enviro range of low emission buses or similar. • Communicative skills in written, oral, and electronic. • Experience of vehicle maintenance procedures and operation. • Have a high level of electrical knowledge and experience, coupled with strong fault diagnostic capabilities • Hold a Full Valid Driving Licence and ideally hold a current PCV or Commercial Driving Licence • A good level of computer literacy is required to operate laptop diagnostic equipment. • As the position will be “field based” the successful applicant will need to be self-motivated and able to communicate with Customers and Colleagues at all levels. • A good understanding of modern EPA diesel engines and exhaust gas processors including DEF injection, pneumatic braking systems including anti-lock, automatic gearboxes, multiplex electrics using J1939 protocol and the principles of electricity. • Be able to identify and describe the function of electrical components, read circuit diagrams and carry out fault tree diagnosis. Must have own tools. • Multi Skilled – be able to carry out all aspects of passenger vehicle repairs including. body, electrical and mechanical systems. • Self-motivated and disciplined • Dependable, Punctual and reliable • Smart Appearance • Prepared to work overtime and out of hours as required • Excellent self-organising and planning skills.

🏖️ Benefits

• Generous salary package – we reward our people at the level they deserve. • A 40 hour working week, with flexible working options, giving you that much needed work/life balance. • Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions. • Annual leave entitlement which increases with tenure. • 401(k) plan with company match to help you save for the future.