Developer Support Engineer

October 17

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Algolia

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API • Headless • Search • Discovery • Personalization

201 - 500

💰 $150M Series D on 2021-07

Description

• Handling technical requests via web and email support channels. • Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles. • Submitting bug reports to the Engineering team for problems needing attention. • Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team. • Contributing to internal and external knowledge bases. • Participating in internal projects to improve processes and tools.

Requirements

• Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience • Experience with web development, REST APIs, and database management. • 1 - 2 years of experience in technical customer support, supporting SaaS enterprise software ideally. • Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python. • Ability to handle and prioritize a portfolio of tickets at various stages of resolution. • Excellent spoken and written English skills. • Ability to work in an on-call rotation.