Payroll SME
September 17
Description
• Ensure Payroll services are delivered according to all aspects of the contract • Manage and execute major projects, including annual events and transitions. • Participate in delivery assurance activities, project closures, and hypercare planning. • Drive process improvements, resolve complex issues, and ensure compliance. • Support system changes, third-party interactions, and documentation. • Ensure adherence to legislative changes, update guidelines, participate in audits. • Extract, analyse and interpret large sets of data, identifying and rectifying inconsistencies. • Develop and deliver training content, support operational quality, and contribute to pre-sales activities. • Handle client communications, lead operations calls, manage service levels and process improvements. • Assist with documentation of technical delivery manuals and knowledge management. • Assist with auditing systems to ensure they are compliant.
Requirements
• At least 5 years operations management in BPO set up managing HR Payroll Services or HR Employee Services (or equivalent experience) • Must have extensive experience in SAP and payroll system technology. • Knowledge and understanding of Awards, EBA’s & Legislation • Proficient in HR processes, advanced project management, and problem-solving. • Experience in client management, detailed-oriented, and able to manage multiple priorities. • Expert in New Zealand payroll, able to guide clients as needed • Excellent client relationship capability and proven experience managing accounts
Benefits
• Options include a variety of health coverage options, • wellbeing and support programs, • retirement, • vacation and sick leave, • maternity, paternity & adoption leave, • continuing education and training • voluntary benefit options.
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