Tax Filing Manager - Agency Relations

Yesterday

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Logo of Alight Solutions

Alight Solutions

Business Consulting and Services β€’ Human Resources Services

10,000+

Description

β€’ Oversee and manage client delivery of tax filing through team colleagues and managers β€’ Responsible for overall client delivery and satisfaction in Tax Filing β€’ Support resolving client escalations with urgency and accuracy β€’ Monitor and audit tasks to identify trends and process improvement opportunities β€’ Lead process improvement efforts in tax filing processes β€’ Communicate complex issues to clients as needed β€’ Ensure timely, accurate responses are provided to clients β€’ Manage Tax Filing suppliers to support accurate and timely delivery β€’ Coordinate training for new colleagues or processes

Requirements

β€’ High School Diploma required β€’ 7+ years experience in payroll tax filing and/or related field β€’ Advanced understanding of payroll tax/payroll tax filing β€’ Advanced understanding of payroll tax filing regulatory and legislative guidelines β€’ Demonstrated strong verbal & written communication skills β€’ 3+ years client interaction and management β€’ 5+ years people management experience β€’ 3+ years experience leading managers and/or team supervisors β€’ Strong computer skills with current technical knowledge β€’ 3+ years Payroll tax software experience β€’ Master Tax experience highly preferred β€’ ADP Smart Compliance experience desired β€’ Medium level project management and process improvement experience highly desired

Benefits

β€’ A variety of health coverage options β€’ Wellbeing and support programs β€’ Retirement β€’ Vacation and sick leave β€’ Maternity, paternity & adoption leave β€’ Continuing education and training β€’ Voluntary benefit options

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