Tax Filing Manager - Agency Relations

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Alight Solutions

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Business Consulting and Services • Human Resources Services

10,000+

Description

• Oversee and manage client delivery of tax filing through team colleagues and managers • Responsible for overall client delivery and satisfaction in Tax Filing • Support resolving client escalations with urgency and accuracy • Monitor and audit tasks to identify trends and process improvement opportunities • Lead process improvement efforts in tax filing processes • Communicate complex issues to clients as needed • Ensure timely, accurate responses are provided to clients • Manage Tax Filing suppliers to support accurate and timely delivery • Coordinate training for new colleagues or processes

Requirements

• High School Diploma required • 7+ years experience in payroll tax filing and/or related field • Advanced understanding of payroll tax/payroll tax filing • Advanced understanding of payroll tax filing regulatory and legislative guidelines • Demonstrated strong verbal & written communication skills • 3+ years client interaction and management • 5+ years people management experience • 3+ years experience leading managers and/or team supervisors • Strong computer skills with current technical knowledge • 3+ years Payroll tax software experience • Master Tax experience highly preferred • ADP Smart Compliance experience desired • Medium level project management and process improvement experience highly desired

Benefits

• A variety of health coverage options • Wellbeing and support programs • Retirement • Vacation and sick leave • Maternity, paternity & adoption leave • Continuing education and training • Voluntary benefit options