Launch Potato
digital marketing • mobile marketing • direct marketing • community building • performance marketing
51 - 200
Client Support Representative
September 15
Launch Potato
digital marketing • mobile marketing • direct marketing • community building • performance marketing
51 - 200
Description
• Provide great service to clients by resolving technical and product inquiries via phone, web, and e-mail • Ensure successful use of our solutions and high level of customer satisfaction
Requirements
• Strong customer focus and ability to manage and exceed clients’ expectations for support • Excellent interpersonal skills and ability to work well within a team environment • Superior troubleshooting and analysis / resolution skills • Proven aptitude to learn complex technical and theoretical information quickly • Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities • Excellent written and verbal communication skills in English, with a strong attention to detail • Ability to understand and convey client business requirements to senior level resources for escalation • Working knowledge of MS Windows, MS Office, system architecture, and environments • Flexibility to support market hours • A degree / MIS in computer science, other technical, economics, business management, or finance (advantageous but not required)
Benefits
• Excellent benefits • Health insurance • Dental insurance • 401k plan • Tuition reimbursement • Professional development reimbursement
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