Remote Bilingual Customer Experience Representative

March 19

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Allegion

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Allegion (NYSE: ALLE) is a global pioneer in seamless access, with leading brands like CISA®, Interflex®, LCN®, Schlage®, SimonsVoss® and Von Duprin®. Focusing on security around the door and adjacent areas, Allegion secures people and assets with a range of solutions for homes, businesses, schools and institutions.

Allegion specializes in security around the doorway and beyond: Everything from residential and commercial locks, door closers and exit devices, steel doors and frames, to access control and workforce productivity systems.

10,000+ employees

💰 Post-IPO Debt on 2022-06

📋 Description

• This position will interact with external customers, via email and phone to provide superior level of customer service. • This position will also work closely with various internal departments including sales, operations, marketing, IT and finance to deliver a positive customer experience while meeting our corporate goals. • Communicate directly with customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing, and policies. • Apply product knowledge of residential applications to provide thorough and comprehensive troubleshooting while on the phone and through email. • Investigate, document, and administer product warranty programs including credits, replacements and return material authorizations. • Enter and modify customer orders in the business operating system in an accurate and timely manner. • Advise on basic product application and functionality. • Work with internal departments for resolution of customer issues. • Document customer interactions in CRM application. • Meet all service level agreements in an effort to provide a positive customer experience. • Adhere to all Allegion Canada Inc. policies and procedures including Health and Safety.

🎯 Requirements

• Ability to communicate in a professional, positive, courteous manner with all levels of customers and employees. • Understand basic customer needs and expectations to provide prompt and effective resolutions to requests. • Self-motivated with ability to manage time and priorities to complete multiple tasks within a specified timeframe. • Excellent written and verbal communications skills with the ability to apply problem solving techniques. • Bilingual (French/English) is preferred. • Knowledge of Microsoft Office and manufacturing operating system (AS400).

🏖️ Benefits

• Engagement towards diversity, inclusion, and belonging: making a difference and leading with purpose. • High energy, influential, cross collaborative team environment. • Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching. • Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion. • Competitive base salary. • Health, dental and other insurance coverage, helping you "be safe, be healthy". • Tuition Reimbursement. • Employee Discounts. • Community involvement and opportunities to give back so you can "serve others, not yourself".