Customer Care Representative, French
September 13
Description
• Provide customer service regarding vouchers for cleaning, shopping, etc. • Answer incoming calls and emails about vouchers usage, ordering, reimbursement, and exchange • Provide information about the legal conditions of voucher usage • Be the connection between the regions, cleaning companies, and customers
Requirements
• Fluent in Dutch or Flemish • Working proficiency in English • Experience with CRM systems & MS Office • PC skills and very good written skills • Diploma of Secondary Education • Contact centre experience is an asset • Social-communicative: Persuasiveness • Customer orientation • Communication • Effective listening • Intellectual competencies: Analytical thinking • Continuous learning • Emotional competences: Positive thinking • Self-motivation • Self-confidence • Task-oriented competences: Quality of work • Flexibility • Sales ability • Result-orientation • Multitasking
Benefits
• Paid training • Fun, people-oriented call center • Market-based basic salary • Growth opportunities • Relocation Package
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