Allurion Technologies
Allurion Technologies is a company that specializes in the development of weight loss balloon technology, aimed at providing a non-surgical solution for weight management. Their product is designed to be a minimally invasive option to help individuals with weight loss goals without the need for traditional surgery. With a focus on innovation in healthcare, Allurion aims to make weight loss more accessible and less invasive.
Customer Service Associate
February 18
Allurion Technologies
Allurion Technologies is a company that specializes in the development of weight loss balloon technology, aimed at providing a non-surgical solution for weight management. Their product is designed to be a minimally invasive option to help individuals with weight loss goals without the need for traditional surgery. With a focus on innovation in healthcare, Allurion aims to make weight loss more accessible and less invasive.
📋 Description
• Obtain the orders from customers and match to distribution agreements and what is in the system for terms, pricing etc. • Investigates differences and coordinates with Sales, Operations, and Finance as required to resolve differences and process the orders. • Confirming purchase orders, checking for accuracy and inputting them into the ERP for processing; ensuring that orders are processed using the correct currency, order dates and other conditions. • Be the main point of contact for our Customers and Sales team for all order related support and issues • Report key success metrics • Suggest process improvement opportunities • Support ad-hoc Sales Operations and Customer Service needs • Basic customer service knowledge and customer satisfaction: order management process; • customer service department roles and responsibilities • Can create basic presentation on PPT, Excel • Can follow basic methodologies based on pre-existing work instruction (SAP, Klairy)
🎯 Requirements
• Confident and analytical mind, with outstanding written and verbal communication skills in English. Spanish, Arabic or other languages will be a strong asset. • +3y experience in Customer Service or Customer Support (software related) • Complete proficiency with Microsoft Office suite • Ability to manage process via Zendesk and prioritize work in order of commercial urgency. • Self-motivated, problem-solver, and proven ability to work in a fast-paced environment with a positive attitude • Can demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests • Rigorous, very detail-oriented, and proven track record of strong organizational skills with impeccable execution • Demonstrate clear, concise communication, and ability to communicate effectively verbally and in writing with all levels of the organization. • Experience working with internationally dispersed, remote teams; and with English as primary business language • Health innovation & industry enthusiast • Team player with a good sense of humor
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