Brokerage Client Service Associate
November 13
Description
• Assist clients and broker partners by being the first point of contact on service needs and issues • Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. Examples include funds distributions, cash and stock journals, account updates, ACATs initiation, and other operational tasks. • Researching and responding to clients’ issues relating to form submissions, transfers, and various other operational items. • Interact with several internal groups to resolve client issues. This can include the trading desk, brokerage operations, sales team, solutions team, customer success team, engineering, and product teams. • Ensure new business paperwork is accurately and successfully submitted. • Positive and Resilient demeanor to help achieve satisfaction in a fast-paced environment • Ability to independently make decisions within general guidelines • Basic understanding of KYC and client onboarding processes
Requirements
• Excited about Alpaca’s mission and what we’re building • One to two years of experience in the securities industry. • FINRA Series 7 license or ability to obtain within the first 3 months of employment start date • Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment • Must have strong written and communication skills • Experience with FINRA, Federal, and SEC regulations • Ability to collaborate and work effectively in a remote team environment • Must possess the ability to adapt to a changing business and regulatory environment • Enjoys challenges and taking ownership of new responsibilities
Benefits
• Competitive Salary & Stock Options • Benefits: Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care. Internationally, this includes a stipend value to offset medical costs. • New Hire Home-Office Setup: One-time USD $500 • Monthly Stipend: USD $150 per month via a Brex Card • Work with awesome hard working people, super smart and cool clients and innovative partners from around the world
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