IT Support Specialist
6 days ago
Description
• Who We Are: Alpaca is a fast-growing series B fintech company that’s raised over $120 million in funding. • Your Role: Seeking an experienced IT Support Specialist in the APAC region to support team members with IT tasks and help ensure organizational security. • Things You Get To Do: Be the “Go-to-Person” for IT helpdesk requests, diagnose IT support, manage onboarding and offboarding, setup and deploy devices, manage MDM systems, and provide training on IT topics.
Requirements
• Excited about Alpaca’s mission and what we’re building • 3+ years of experience in an IT support or helpdesk role • Experience with cloud-centric environments and cybersecurity capabilities • Experience with traditional on-prem LAN/WAN environments • Strong analytical and problem-solving skills • Excellent communication skills, fluent in English (both written and verbal), and committed to work collaboratively across the Firm • Available for on-call rotations and after-hour responses as needed • Bachelor’s degree in Information Technology or a related field • IT or Security related certifications • Understanding of financial and privacy regulations • Experience in the financial services industry • Business acumen to be able to balance tradeoffs between stakeholders and technology feasibility and budget constraints
Benefits
• Competitive Salary & Stock Options • Benefits: Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care. Internationally, this includes a stipend value to offset medical costs. • New Hire Home-Office Setup: One-time USD $500 • Monthly Stipend: USD $150 per month via a Brex Card • Work with awesome hard working people, super smart and cool clients and innovative partners from around the world
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