VP - Operations & Customer Success

December 4

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AltaML

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machine learning • natural language processing • artificial intelligence • product development • software

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

⚡ Energy

💸 Finance

💰 $3.3M Grant on 2020-07

Description

• We’re seeking a dynamic and strategic leader to join Brilliant Harvest as Vice President, Operations and Customer Success. • In this role, you’ll drive operational excellence, enhance customer experiences, and build scalable systems that position our company for sustained growth. • If you’re a hands-on leader with a passion for creating impactful processes, fostering strong relationships, and making a difference in a fast-paced environment, we want to hear from you! • The Vice President, Operations and Customer Success, will lead and optimize key business functions, including operations, customer onboarding and support, dealer supplier partnerships, government grant management, and HR processes. • You will develop scalable systems, foster strong relationships, and ensure that our customers and internal teams are set up for success as we grow. • The key responsibilities are included below:

Requirements

• Proven experience in operations, customer success, or a similar leadership role, ideally in a startup environment. • Strong understanding of business process design and optimization. • Experience managing grant reporting and compliance. • Excellent communication and relationship management skills. • Ability to lead cross-functional teams in a fast-paced environment. • Familiarity with the agriculture equipment industry is a strong asset.