Customer Success Manager

February 5

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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AltoVita

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AltoVita is a comprehensive corporate accommodation platform that simplifies the process of booking and managing extended stays for business travelers. Offering over 7 million vetted housing options worldwide, from serviced apartments to hotels, the platform caters to various corporate needs including business travel, global mobility, and group bookings. With its user-friendly interface and technology-driven solutions, AltoVita aims to enhance the travel experience by providing personalized, sustainable accommodation options for companies of all sizes.

Home rental accommodation • Short stay accommodation • Accommodation with Services • Serviced Apartments • Hospitality Technology

51 - 200 employees

Founded 2018

🤝 B2B

🛍️ eCommerce

🚗 Transport

💰 Series A on 2022-12

📋 Description

• We are seeking a highly skilled and dedicated Customer Success Manager with proven experience managing high-volume housing association requests. • The ideal candidate thrives in fast-paced, dynamic environments and excels at providing timely, effective solutions to complex client needs. • Manage incoming accommodation requests and present corporate clients and relocation management partners with personalized housing options through AltoVita's proprietary enterprise software. • Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner. • Build an excellent relationship with the consultants from relocation management companies. • Support reporting on conversion figures and identify opportunities for improvement. • To maintain the positive engagement with hospitality partners (hotels, serviced apartments & hotels) and participate in supplier meetings, or training to reflect client requirements when necessary. • To participate in property inspections to gain an in-depth understanding of properties quality, when required (US Region). • Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive. • Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region. • Proactively contribute to the community, building of hospitality operators & supply technology software (quarterly training sessions, content creation, events & conferences, in-person visits). • Assist in the optimisation process of AltoVita's Customer Success technology.

🎯 Requirements

• 5+ years of experience in hotel reservations, corporate housing, global mobility or relocation • Comfortable working in a fast-paced and entrepreneurial environment • Ability to work well under pressure and handle high-stress situations with calm and professionalism • Strong problem-solving skills and ability to think on your feet • Self-motivated, proactive and results-driven • Occasional weekend on call rotation

🏖️ Benefits

• A team that will always put you first • Incredible opportunities for growth and career advancement • A fully-remote working environment • Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more • A work-from-home allowance to get your home-office set up • A generous vacation package so you can recharge or explore