Customer Success Operations Manager

October 26

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AltScore

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💰 $3.5M Seed Round on 2022-10

Description

• AltScore is seeking a driven and detail-oriented Customer Success Operations Manager to support the scaling and efficiency of our Customer Success (CS) function. • Work closely with the Head of Customer Success, acting as a strategic partner to optimize processes, systems, and tools that drive customer success outcomes. • Streamline operations, design efficient workflows, and ensure our team has the right tools to deliver exceptional customer experiences. • Manage the selection, implementation, and optimization of CS tools to improve team performance and customer engagement. • Analyze customer feedback and usage data to identify trends and inform product improvements and CS strategies. • Play a key role in onboarding, training, and supporting new CS team members, contributing to a data-driven, customer-centric culture.

Requirements

• 3+ years of experience in customer success, account management, or a related role, preferably in a Enterprise SaaS environment. • Bilingual (Spanish and English): Fluent in both languages and comfortable working with clients across Latin America. • Hands-On & Detail-Oriented: Willing to dive into day-to-day tasks while also contributing to the long-term development of processes and strategies. • Ambitious & Eager to Grow: Excited about taking on new challenges and growing into a leadership role. • Strong Relationship Builder: Capable of building trust and rapport with customers and internal teams. • Problem Solver: Creative in resolving customer challenges while staying calm under pressure.

Benefits

• Base Salary: $2,500 - $5,000 USD per month, depending on experience. • Performance Bonus: Up to 15% of base salary, tied to individual and company performance. • Employee Stock Ownership Plan (ESOP): All employees are eligible from day one. • Unlimited PTO: We encourage taking at least 3-4 weeks off per year to maintain a healthy work-life balance. • Remote: AltScore is a fully remote company, allowing flexibility to work from anywhere.