Customer Service Representative

February 11

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

💵 $12 - $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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SSJ Bonds Staffing, LLC

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"Our mission is to connect top talent with exceptional employers, creating meaningful and lasting relationships that benefit both parties. We strive to provide personalized and professional service, leveraging our expertise and industry knowledge to help our clients and candidates achieve their goals. We are committed to diversity and inclusion and believe that a diverse workforce leads to greater innovation and success. Our goal is to be a trusted partner in the recruitment process, and to make a positive impact in the lives of those we work with."

We help place people in a virtual workforce for a few of the largest companies in the United States and the world

2 - 10 employees

Founded 2022

📋 Description

• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner • Able to up-sell and cross-sell • Able to generate sales leads from calls • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems • Ability to memorize, recall, or research answers quickly • Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience • Ability to learn and follow all customer service procedures and policies • Strive to meet and go above personal and team targets, goals, and quotas • Aim for customer resolution and return • Record, organize and file customer interactions and profile/account changes • Able to address returns, refunds, and shipping tracking numbers

🎯 Requirements

• High school degree or equivalent • Previous experience in customer support, client services, sales, or a related field • Excellent at communicating over the phone and handling phone systems • Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts • Able to concentrate on multiple problems at once • Excellent time management and prioritization skills • Ability to answer the phone, listen actively, relay information, and type basic information simultaneously • Customer-focused for positive customer experience and resolution